Shipping policy
Free shipping on orders over £100 in January 2026
We offer Shop Pay and Klarna which both offer interest free payments for your purchase. Simply choose this option at checkout. Paying by Klarna or Shop Pay will not affect your delivery.
Delivery Schedule
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order and some floors are not stocked in the UK.
If you order before 12 noon items will be dispatched for next day delivery, except for special order purchases. Notes of delivery times will be clearly marked on the product page.
We will send you an “Order Dispatch” notification when the order has been dispatched. This will contain delivery information and expected delivery dates.
All goods are checked before being delivered. Items that appear damaged in any way are not dispatched.
When the goods are delivered please inspect the packaging of each item before signing and if there is any noticeable damage please only sign for “AS DAMAGED” and inform us on +44 (0) 7542 605660 as soon as possible.
Whilst we pack all of our underfloor heating, flooring and heaters as well as possible, infrared heating panels (especially glass and mirror panels) are fragile. Please handle them with care. Please unpack and physically inspect all panels and notify us within 24 hours of delivery if there is any visible damage.
All flooring is delivered "kerbside". If you require a more specific delivery option such as brought into your property, please email us at info@ecofriendlyflooring.uk or call 020 80505811. Flooring takes 3-5 working days to deliver.
We cannot be held responsible for a carrier not making a delivery on time. Delivery charges are imposed by our carrier. Currently delivery of flooring is £30 and free on orders over £500. On special items the carrier may charge more and on items that require a pallet there will be an excess shipping cost. If you do need a large order and a pallet is required please contact us.