Refund policy

Returns Policy

Your rights to return goods are protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In all circumstances, please cancel your order by contacting us by email or telephone and quoting the order number supplied to you.

Cancellation before delivery

For standard stock items (excluding special order goods) you are entitled to cancel your order and obtain a full refund including any delivery charges at any time before delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.

For special order goods, such as picture panels or colored panels, an administration fee of 3% is charged for cancellation as long as the cancellation occurs before the items production has not commenced.

For non-standard stock items, special order or bespoke items such as picture panels, your right to cancel or return unwanted items for a refund does not apply once production of these items has commenced.

Refunds after delivery

For items already delivered, you are entitled to cancel your order within 30 days of delivery and obtain a full refund of the items sold within 14 days of returning them.

In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, product turns out not to be suitable for purpose intended) all such goods returned must be un-used, in saleable condition, complete with all original packaging and fixings. The cost of returning goods that are not faulty are the responsibility of the purchaser. If goods do not reach us in a saleable condition we reserve the right not to refund. This includes instances where the heaters have been installed or altered in any way or where flooring installation has occurred, fully or partially.

This returns policy does not affect your rights when we are at fault - for example, if goods are faulty, we will assume the costs of returning the goods in the case of all heaters. Flooring manufacturers all have different policies and Eco friendly heating and flooring abide by the manufacturers policy.

Goods returned after 14 day are subject to a 25% restock charge.

Specification If we are asked for advice as to the suitability of any product such advice will be given to the best of our ability and in good faith but such advice is only given on the express condition that the Company is exempt from liability for failure in performance resulting directly or indirectly from such advice.